Support | Springdel

How can we help?

We are committed to providing fast, efficient, and expert support for all your needs. Whether you have a technical question, need assistance with deployment, or require troubleshooting, our dedicated team is here to help. Also, feel free to check out our Knowledge Base more info on different functions and a walk through of the Springmatic platform.
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To ensure a streamlined and secure support experience, all support requests are handled through our dedicated support portal. Access to the portal is granted through your account manager, who will ensure you receive the appropriate level of support tailored to your business needs.

Support portal

Submit and track support tickets, access your full case history, and communicate directly with the engineering team handling your issue, all in one secure, dedicated portal.

Team Remote Control

Springmatic's Team Remote Control lets our support engineers join your device session directly, viewing the same screen in real time to diagnose and resolve issues alongside your team.

Knowledge Base

A comprehensive library of guides, tutorials, API references, and troubleshooting flows — written by the engineers who built Springmatic. Search before you ticket.

Migration Support

Moving from a legacy MDM? Our team handles the heavy lifting, profiling your existing setup, mapping policies, and running parallel validation before you cut over.

Phone Support

Enterprise customers receive direct phone access to a named support engineer. Escalate critical issues the moment they happen, with full platform context.

Dedicated CSM

A named Customer Success Manager serves as your single point of contact, proactively monitoring fleet health, coordinating support, and driving quarterly outcome reviews.

Frequently Asked Questions

Legacy MDMs were built for BYOD and assume a constant cloud connection. Springmatic is edge-first: policies, decisions, and AI run on the device itself. That means lower latency, stronger reliability for offline-capable fleets, and a TCO that shrinks as you scale — not the other way around.

Android Enterprise, AOSP, GMS and Non-GMS builds, iOS, and Windows. Springmatic supports smartphones, tablets, rugged terminals, kiosks, wearables, and IoT endpoints — including ruggedized OEMs like Zebra, Honeywell, Point Mobile, Urovo, Datalogic, Samsung XCover, iData and many more.

Zero-touch enrollment takes minutes per device. Most customers move from pilot to production in 2–4 weeks. Your existing profiles and policies can be imported from legacy MDMs, and our migration team works alongside you on the cutover.

Multiple admins can securely log into the same device simultaneously and view it in real time. Great for shadowing junior technicians, second-opinion debugging, and training. No other MDM ships this today.

SOC 2 Type II and ISO 27001 certified. TLS 1.3 in transit, AES-256 at rest. Edge data never leaves the device unless you tell it to — and systems-level kiosk mode prevents users from installing non-essential apps or changing protected settings.

Yes, Springdel provides an on-premise deployment model designed specifically for organizations operating in restricted or closed network environments. This makes it ideal for industries with strict security and compliance requirements.

Yes. Slack, Microsoft Teams, Discord, and custom Webhooks are built-in. SSO via SAML/OIDC for admins. A full REST API and event stream for everything else.

Welcome to the future

This is your edge in deep-level intelligence and real-time interaction at scale. This is your edge on the competition. Welcome to the Edge of Things by Springmatic. This is your Edge.

Real experts

on demand

How can we help?

Support portal

Team Remote Control

Knowledge Base

Migration Support

Phone Support

Dedicated CSM

Frequently Asked Questions

Welcome to the future

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